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Aged care home

Mercy Place Parkville

1 William Street, Parkville VIC 3052. Run by Mercy Health.

About this home

Written by AI from our facts

Mercy Place Parkville is in Parkville, in a major city. It is run by Mercy Health, a charity, and has 140 places. Families should ask the operator for prices.

What this is based on

An AI model wrote these sentences from facts in the government's service list. When the model wrote them, a program checked that each sentence used only those facts, with no prices and no opinions. Each time this page is shown, every number in them, and whether they say the operator publishes room prices, is checked again against this page, and a sentence that no longer matches is left out.

  • Sentence 1 uses: home name, suburb, remoteness
  • Sentence 2 uses: operator, type of organisation (ABN register), places
  • Sentence 3 uses: whether room prices are published

What the photos show

Read by two AI models that had to agree

  • Outdoors

    The operator's photos show outdoor space: outdoor seating.

    The operator's photos

  • Shared spaces

    Shared spaces in the operator's photos include a chapel or quiet room and a lounge.

    Photo 1 Photo 2

  • Rooms and outlook

    Rooms or lounges in the operator's photos have a balcony and large windows.

    Photo 3

Based on the operator's photos. Two AI models looked at them separately and we show only what both saw. A feature not listed here may simply not be in the photos: ask the home.

Room prices

Ask the operator for prices

We have not found a page where the operator lists this home's room prices. Call and ask for the price list.

Every home must give you its room prices, including the daily payment for each room.

Call 03 9385 9222 Operator's website

About how much a day

Estimate

Before the room price

$68.93 to $200.53

a day, plus the room · about $2,097 to $6,099 a month

Work it out for her
  1. Basic daily fee Set by government $68.93 Everyone pays it. Set by the government for every home.
  2. Room, as a daily payment (DAP) Ask the home ? Ask the home for its room prices. Some people with low means pay a smaller, government-set amount.
  3. Hotelling supplement Depends on means $0.00 to $22.15 Depends on income and assets: nothing for some, up to the most shown.
  4. Non-clinical care contribution Depends on means $0.00 to $109.45 Depends on income and assets. Stops after $140,653 in total or four years.
  5. Optional extras (higher everyday living fee) Only if agreed Not stated The operator's page does not mention one. Ask whether the home charges it. Your rights

An estimate, not a quote. Government fees are from the Schedule of fees and charges for residential care from 20 September 2026 (in force from 20 Sep 2026), health.gov.au. Means-tested fees are set by Services Australia after it assesses income and assets.

What it costs each month

Once you have a room price from the home, the calculator turns it into a monthly figure with every part shown.

Open the calculator

Questions to ask on your visit

Mercy Place Parkville, 1 William Street, Parkville VIC 3052

The 15 questions families ask most before choosing a home. We have filled in 6 from what we hold; the rest only the home can answer.

Daily life

  1. What does a typical day look like here? Can we see this month's activity calendar, and do most residents join in?

    Families most want to know how their parent will spend the day, and whether activities really happen. Recommended by Dementia Australia, 8 questions to ask

  2. Can we see this week's menu and come for a meal? How are soft diets, diabetes and cultural or religious diets handled?

    Food is the most common daily complaint; a menu and a meal tell you more than a brochure. Recommended by CHOICE, choosing aged care

  3. Do any carers on the floor speak her language?

    People with dementia often return to their first language. Recommended by CHOICE, choosing aged care

Care and staff

  1. How many carers and registered nurses are on each shift, day, night and weekend? Is a registered nurse on site at all times?

    What we found The home's page says: “24-hour nursing care” Ask how that works on each shift. The operator's page for this home, 9 Nov 2026

  2. How many staff are permanent, and how often are agency staff used? Will the same carers look after her?

    Families say continuity of carers matters more than the building. No public source has these figures. Recommended by CHOICE, choosing aged care

  3. Who is our main contact, and how quickly will you tell us after a fall, an illness or a change in her care?

    Agree this before she moves in. Recommended by Dementia Australia, 8 questions to ask

  4. Do you care for people with advanced dementia, including changed behaviour? Is there a secure area, and can we see it?

    What we found A dedicated dementia area: dedicated memory unit. Ask whether that includes the stage she is at. The operator's page for this home, 9 Nov 2026

  5. Does a GP visit regularly? Can she keep her own GP, and who covers nights and weekends?

    What we found The home's page says: “GP visits” Ask how that works on each shift. The operator's page for this home, 9 Nov 2026

Money

  1. What does the room we want cost, as a lump sum or a daily payment?

    Each room has one price you can pay either way. Recommended by OPAN, your rights checklist

  2. What will she pay each day in total, with the basic daily fee and the means-tested fees?

    The room price is only part of the bill. Recommended by OPAN, your rights checklist

  3. Do you charge a higher everyday living fee or for extras such as Wi-Fi, outings or hairdressing? What does it include, and can she say no?

    The higher everyday living fee is optional, can only be agreed after moving in, and can be cancelled. Recommended by OPAN, your rights checklist

Moving in

  1. Is a room free now? How long is the wait, and can she stay on your list if she takes a place elsewhere first?

    No public list shows vacancies as they change. Recommended by Dementia Australia, 8 questions to ask

Visiting

  1. What are the visiting hours? Can we come early or stay late, bring children or a pet, and what happens to visits during an outbreak?

    What we found Visiting GPs are arranged; nursing or care staff 24/7 (registered nurse not stated). The home's own page, 9 Nov 2026

  2. How will we get there? Is there public transport nearby, and is visitor parking free?

    What we found Tram stop (Essendon Tram Depot/Mt Alexander Rd #27) 11 minutes' walk. About 39 minutes from Melbourne Town Hall by public transport on a weekday morning, 42 on a Sunday. Department of Transport and Planning Victoria timetable (GTFS), 10 Nov 2026

  3. Can we see your latest Quality and Safety Commission report, and how do you handle complaints?

    What we found Search the Commission's reports. My Aged Care shows its star rating. Aged Care Quality and Safety Commission

Send these with your enquiry

Tick the questions you want answered and add them to your enquiry. Our team reads every enquiry and replies by email. We do not contact the home for you, and your details are not passed to it.

Add these to my enquiry

Calling and visiting

This home's own number

03 9385 9222

Is there a room free? No public list shows vacancies as they change. Call 03 9385 9222 to ask, or book a visit and ask then.

What the operator's website says

Rooms and bathrooms

Not stated. Ask the home.

  • Classic: bathroom not stated
  • Classic+: bathroom not stated
  • Grande: bathroom not stated
  • Grande+: bathroom not stated
  • Deluxe: bathroom not stated
"Classic Room: Single Bathroom: Private"

Dementia care

A dedicated dementia area: dedicated memory unit

"A dedicated memory unit is available within the home providing specialist care for people living with dementia or memory loss."

Optional extras (HELF)

Not mentioned on the website

If the home offers extras for a daily fee, they can only be agreed after moving in. How HELF works

Languages staff speak, and cultures served

The website does not say which languages staff speak

It mentions: Italian.

"We also run programs catering to cultural preferences, including Italian coffee clubs, reflection groups and church services."

From residential-care.mercyhealth.com.au, read 9 Nov 2026. Quotes are the operator's own words. Websites can be out of date, so confirm anything that matters with the home.

Everyday life and visiting

Visiting and care

Visiting GPs are arranged; nursing or care staff 24/7 (registered nurse not stated).

GP visits

In the operator's words, from the home's own page, read 9 Nov 2026 · See it. Not stated is not the same as no: ask the home.

Getting there by public transport

39 min from Melbourne Town Hall, weekday

42 min on a Sunday

Tram: Essendon Tram Depot/Mt Alexander Rd #27, 11 min walk

Tram stop (Essendon Tram Depot/Mt Alexander Rd #27) 11 minutes' walk. About 39 minutes from Melbourne Town Hall by public transport on a weekday morning, 42 on a Sunday.

Door to door, the median of 24 trips leaving 10:00 to 11:55, timetable of 10 Nov 2026. Timetable data: Department of Transport and Planning Victoria. Licence: CC BY 4.0 · Licence.

Nearby

  • Supermarket4 within 1 km12 min walk
  • Small grocery1 within 1 km12 min walk
  • Pharmacynone recorded within 1 km16 min walk
  • GP or clinic1 within 1 km11 min walk
  • Park or garden33 within 1 km1 min walk
  • Café11 within 1 km1 min walk
  • Hospital2 within 1 km10 min walk
  • Emergency department2.0 km

Nearest of each and how many within 1 km, as recorded in © OpenStreetMap contributors, ODbL, 8 Nov 2026. GP and clinic counts are what OpenStreetMap records, so there may be more. See them

Where it is

Map of Mercy Place Parkville and the places listed under Around the home.

Around the home

What a visit or an outing looks like from here. Walking times are at a gentle 4 km an hour, in a straight line, so allow a little more.

Health care

  • Royal Children's Hospital Hospital · Emergency department 2.0 km
  • Royal Melbourne Hospital - Royal Park Campus Hospital 10 min walk
  • Orygen Youth Health Hospital 11 min walk
  • GP or medical clinic 11 min walk
  • Priceline Pharmacy Pharmacy 16 min walk

Getting there

Getting out

  • Jack Tripovich Reserve Park or garden 1 min walk
  • Manchester Lane Reserve Park or garden 1 min walk
  • Corner Internet Cafe Café 1 min walk
  • Organic Wholefoods Supermarket 12 min walk
  • Ascot Market Small grocery or convenience store 12 min walk
  • St Vincent Liem Centre Place of worship · Roman catholic 13 min walk

Places: © OpenStreetMap contributors, ODbL, read 8 Nov 2026. Only what OpenStreetMap records: a place it does not record may still be there. GP and clinic names are not shown. Check opening hours and access before you go.

Care and quality

Star rating, care minutes and auditsWe are waiting on written permission from the Department of Health, Disability and Ageing and the Aged Care Quality and Safety Commission to show these here, so for now see them on the official sites.

Search the Commission site Star rating on My Aged Care

My Aged Care has no fixed address for each home's page: choose "Aged care homes" and search for Mercy Place Parkville (3052).

Who runs it

Type
Charity
Places at this home
140

Mercy Health runs 29 other homes in the government list. See them all

Homes nearby with prices

Families' experiences

No reviews yet. Reviews are read by a person before they appear here.

Share your family's experienceTakes about five minutes. Nothing appears until a person has read it.
Care, staff, food, communication with family. Please do not name residents or staff.
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Only to check the review is genuine. Never shown.

Ask about a place at Mercy Place Parkville

Tell us a little about who the place is for. Your enquiry is stored with AgedCareClear and our team is emailed that it arrived; it is not sent to the home. If we can help, we reply to the email you give. We will never sell your details. How we handle them.

Sources for this page

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