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Aged care home

Estia Health Heidelberg West

413-415 Waterdale Road, Heidelberg West VIC 3081. Run by Estia Health.

About this home

Written by AI from our facts

Estia Health Heidelberg West is in Heidelberg West, in a major city. It is operated by Estia Health, a private company, and has 45 places.

What this is based on

An AI model wrote these sentences from facts in the government's service list. When the model wrote them, a program checked that each sentence used only those facts, with no prices and no opinions. Each time this page is shown, every number in them, and whether they say the operator publishes room prices, is checked again against this page, and a sentence that no longer matches is left out (1 left out here).

  • Sentence 1 uses: home name, suburb, remoteness
  • Sentence 2 uses: operator name, type of organisation (ABN register), places

What the photos show

Read by two AI models that had to agree

Based on the operator's photos. Two AI models looked at them separately and we show only what both saw. A feature not listed here may simply not be in the photos: ask the home.

Room prices

Each room has one price. Pay it as a refundable lump sum, as a daily payment, or part of each: which to choose. From November 2025 the home keeps 2% a year of a lump sum for up to five years (RAD retention); old and new rules.

Lowest room price
$595,000
Single room
Cheapest single with its own ensuite
$595,000
Single room
Daily payment instead, from
$138.72 a day
Single room

Read by AI, checked word for word Tap any price to see the exact words on Estia Health's page.

RoomLump sum (RAD)or daily payment (DAP)
Single room Show the words on the operator's page this number was read from Show the words on the operator's page this number was read from

From Estia Health's own price page. Checked on 9 Nov 2026; the page gives no price date.

The operator's page is the final word. It may list rooms, prices or fees we could not read, and prices change. Check Estia Health's page

How these prices were read

An AI model read the operator's page and listed each room with its maximum lump sum and daily payment. A program then kept a figure only if the exact words it came from are on the page, under that room's name, and contain that figure. A second model rechecks a sample, and any disagreement keeps a list off this site until a person looks.

A daily payment the operator neither prints nor works out in its own price calculator is shown as not published; we never work one out ourselves. A list more than a year old is not shown.

Rooms are listed as the operator lists them. Two rooms with the same name and different prices stay as two rows.

Next to the homes nearby

Every room price at Estia Health Heidelberg West and the 5 nearest homes with a published price list, on one scale. Estia Health Heidelberg West is highlighted.

Preston Hilltop Care Community Preston
4 room prices from $425,000 to $675,000.
Baptcare - Strathalan Community Macleod
3 room prices from $575,000 to $765,000.
Estia Health Heidelberg West Heidelberg West
1 room price: $595,000.
Bolton Clarke The Ashley Reservoir
2 room prices from $625,000 to $900,000.
Calvary Rosanna Views Rosanna
3 room prices from $700,000 to $1,100,000.
Ivanhoe Grand Care Community Ivanhoe
6 room prices from $750,000 to $1,500,000.

What would the single room cost each month, with the basic daily fee?

Open the calculator

About how much a day

Estimate

Cheapest room, all paid by the day

$207.65 to $339.25

a day · about $6,316 to $10,319 a month

Work it out for her
  1. Basic daily fee Set by government $68.93 Everyone pays it. Set by the government for every home.
  2. Room, as a daily payment (DAP) Operator's price $138.72 The single room at $595,000, paid all by the day at 8.51% a year. A lump sum lowers it; some people with low means pay less.
  3. Hotelling supplement Depends on means $0.00 to $22.15 Depends on income and assets: nothing for some, up to the most shown.
  4. Non-clinical care contribution Depends on means $0.00 to $109.45 Depends on income and assets. Stops after $140,653 in total or four years.
  5. Optional extras (higher everyday living fee) Only if agreed Not published Offered here ("Higher Everyday Living"). Its price is not published. It is optional, can only be agreed after moving in, and can be cancelled. Your rights

An estimate, not a quote. Government fees are from the Schedule of fees and charges for residential care from 20 September 2026 (in force from 20 Sep 2026), health.gov.au. The room is the operator's own price, checked 9 Nov 2026. Means-tested fees are set by Services Australia after it assesses income and assets.

What it costs each month

Paying the whole room by daily payment, plus the basic daily fee. The top of each range adds the most the means test can charge. Pick a room to change the lump sum, add income and assets, and see what happens to the lump sum over five years.

Single room$595,000 room price $6,316 to $10,319Work it out

Questions to ask on your visit

Estia Health Heidelberg West, 413-415 Waterdale Road, Heidelberg West VIC 3081

The 15 questions families ask most before choosing a home. We have filled in 8 from what we hold; the rest only the home can answer.

Daily life

  1. What does a typical day look like here? Can we see this month's activity calendar, and do most residents join in?

    Families most want to know how their parent will spend the day, and whether activities really happen. Recommended by Dementia Australia, 8 questions to ask

  2. Can we see this week's menu and come for a meal? How are soft diets, diabetes and cultural or religious diets handled?

    Food is the most common daily complaint; a menu and a meal tell you more than a brochure. Recommended by CHOICE, choosing aged care

  3. Do any carers on the floor speak her language?

    People with dementia often return to their first language. Recommended by CHOICE, choosing aged care

Care and staff

  1. How many carers and registered nurses are on each shift, day, night and weekend? Is a registered nurse on site at all times?

    What we found The home's page says: “The home is managed by our Residential Aged Care Manager who oversees the running of the aged care home to ensure residents have the best experience possible, with our Care Director leading a skilled...” Ask how that works on each shift. The operator's page for this home, 9 Nov 2026

  2. How many staff are permanent, and how often are agency staff used? Will the same carers look after her?

    Families say continuity of carers matters more than the building. No public source has these figures. Recommended by CHOICE, choosing aged care

  3. Who is our main contact, and how quickly will you tell us after a fall, an illness or a change in her care?

    Agree this before she moves in. Recommended by Dementia Australia, 8 questions to ask

  4. Do you care for people with advanced dementia, including changed behaviour? Is there a secure area, and can we see it?

    What we found Cares for people living with dementia; no separate unit mentioned. Ask whether that includes the stage she is at. The operator's page for this home, 9 Nov 2026

  5. Does a GP visit regularly? Can she keep her own GP, and who covers nights and weekends?

    Doctors' visits vary widely between homes. Recommended by CHOICE, choosing aged care

Money

  1. What does the room we want cost, as a lump sum or a daily payment?

    What we found Room prices $595k on the operator's price list, or $138.72 a day. The operator's price list, 9 Nov 2026

  2. What will she pay each day in total, with the basic daily fee and the means-tested fees?

    What we found About $207.65 to $339.25 a day for the cheapest room, all paid by the day: our estimate, worked out below. Our estimate from the operator's price and the government's rates, 11 Nov 2026

  3. Do you charge a higher everyday living fee or for extras such as Wi-Fi, outings or hairdressing? What does it include, and can she say no?

    What we found A higher everyday living package is offered; its price is not published. Ask for it in writing. The operator's page for this home, 9 Nov 2026

Moving in

  1. Is a room free now? How long is the wait, and can she stay on your list if she takes a place elsewhere first?

    No public list shows vacancies as they change. Recommended by Dementia Australia, 8 questions to ask

Visiting

  1. What are the visiting hours? Can we come early or stay late, bring children or a pet, and what happens to visits during an outbreak?

    What we found Family can share meals; outings offered; nursing or care staff 24/7 (registered nurse not stated). The home's own page, 9 Nov 2026

  2. How will we get there? Is there public transport nearby, and is visitor parking free?

    What we found Bus stop (Sackville St/Altona St) 3 minutes' walk. About 58 minutes from Melbourne Town Hall by public transport on a weekday morning, 70 on a Sunday. Department of Transport and Planning Victoria timetable (GTFS), 10 Nov 2026

  3. Can we see your latest Quality and Safety Commission report, and how do you handle complaints?

    What we found Search the Commission's reports. My Aged Care shows its star rating. Aged Care Quality and Safety Commission

Send these with your enquiry

Tick the questions you want answered and add them to your enquiry. Our team reads every enquiry and replies by email. We do not contact the home for you, and your details are not passed to it.

Add these to my enquiry

Calling and visiting

This home's own number

03 9455 0000
Book a tour online

Operator's central line: 1300 682 833.

Is there a room free? No public list shows vacancies as they change. Call 03 9455 0000 to ask, or book a visit and ask then.

What the operator's website says

Rooms and bathrooms

Every room listed has its own ensuite

"This single room offers a comfortable and private space to call your own, with a private ensuite bathroom"

Dementia care

Cares for people living with dementia; no separate unit mentioned

"offer dementia and palliative care services"

Optional extras (HELF)

"Higher Everyday Living" offered by the operator

3 levels: Enhanced Essentials, Enhanced Community, Enhanced Signature.

Includes meals with more variety; additional snacks; outings and shared entertainment; meals and snacks with more variety; premium beverages; weekly high tea events; and more.

Price: not published. Ask the home for it in writing. Your rights

Listed on the operator's website for its homes; check this home offers it.

From estiahealth.com.au, read 9 Nov 2026, and its extras page. Quotes are the operator's own words. Websites can be out of date, so confirm anything that matters with the home.

Everyday life and visiting

Visiting and care

Family can share meals; outings offered; nursing or care staff 24/7 (registered nurse not stated).

There is also a cinema room, library and a private dining room that can be booked so residents can welcome loved ones to their home and share special occasions.

In the operator's words, from the home's own page, read 9 Nov 2026 · See it. Not stated is not the same as no: ask the home.

Getting there by public transport

58 min from Melbourne Town Hall, weekday

70 min on a Sunday

Bus stop: Sackville St/Altona St, 3 min walk

Bus stop (Sackville St/Altona St) 3 minutes' walk. About 58 minutes from Melbourne Town Hall by public transport on a weekday morning, 70 on a Sunday.

Door to door, the median of 24 trips leaving 10:00 to 11:55, timetable of 10 Nov 2026. Timetable data: Department of Transport and Planning Victoria. Licence: CC BY 4.0 · Licence.

Nearby

  • Supermarket2 within 1 km5 min walk
  • Small grocerynone recorded within 1 km1.3 km
  • Pharmacy2 within 1 km6 min walk
  • GP or clinic3 within 1 km5 min walk
  • Park or garden13 within 1 km7 min walk
  • Café4 within 1 km5 min walk
  • Hospital1 within 1 km6 min walk
  • Emergency department1.2 km

Nearest of each and how many within 1 km, as recorded in © OpenStreetMap contributors, ODbL, 8 Nov 2026. GP and clinic counts are what OpenStreetMap records, so there may be more. See them

Where it is

Map of Estia Health Heidelberg West and the places listed under Around the home.

Around the home

What a visit or an outing looks like from here. Walking times are at a gentle 4 km an hour, in a straight line, so allow a little more.

Health care

  • Austin Hospital Hospital · Emergency department 18 min walk
  • Heidelberg Repatriation Hospital Hospital 6 min walk
  • Warringal Private Hospital Hospital 1.4 km
  • GP or medical clinic 5 min walk
  • GP or medical clinic 6 min walk
  • Pharmacy 6 min walk

Getting there

Getting out

  • Park or garden 7 min walk
  • James Reserve Park or garden 7 min walk
  • V & B Coffee & Bakery Café 5 min walk
  • Heidelberg IGA Supermarket 5 min walk
  • Milk Bar Small grocery or convenience store 1.3 km
  • Church of Christ Place of worship · Church of christ 1 min walk
  • St Pius X Catholic Church Place of worship · Catholic 2 min walk

Places: © OpenStreetMap contributors, ODbL, read 8 Nov 2026. Only what OpenStreetMap records: a place it does not record may still be there. GP and clinic names are not shown. Check opening hours and access before you go.

Care and quality

Star rating, care minutes and auditsWe are waiting on written permission from the Department of Health, Disability and Ageing and the Aged Care Quality and Safety Commission to show these here, so for now see them on the official sites.

Search the Commission site Star rating on My Aged Care

My Aged Care has no fixed address for each home's page: choose "Aged care homes" and search for Estia Health Heidelberg West (3081).

Who runs it

Type
Private company
Places at this home
45

Estia Health runs 96 other homes in the government list. See them all

See it side by side

Aged care homes near Preston, side by side Aged care homes near Reservoir, side by side Aged care homes near Rosanna, side by side Aged care homes in Banyule with a single room with its own ensuite

Homes nearby with prices

Families' experiences

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Care, staff, food, communication with family. Please do not name residents or staff.
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Ask about a place at Estia Health Heidelberg West

Tell us a little about who the place is for. Your enquiry is stored with AgedCareClear and our team is emailed that it arrived; it is not sent to the home. If we can help, we reply to the email you give. We will never sell your details. How we handle them.

Sources for this page

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