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Aged care home

Emerald Hill Residence

203 Napier Street, South Melbourne VIC 3205. Run by CaSPA Care.

About this home

Written by AI from our facts

Emerald Hill Residence is in South Melbourne, in a major city. It is operated by CaSPA Care, a not-for-profit community organisation, and has 146 places. Families should ask the operator for prices.

What this is based on

An AI model wrote these sentences from facts in the government's service list. When the model wrote them, a program checked that each sentence used only those facts, with no prices and no opinions. Each time this page is shown, every number in them, and whether they say the operator publishes room prices, is checked again against this page, and a sentence that no longer matches is left out.

  • Sentence 1 uses: home name, suburb, remoteness
  • Sentence 2 uses: operator, type of organisation (ABN register), places
  • Sentence 3 uses: whether room prices are published

What the photos show

Read by two AI models that had to agree

Based on the operator's photos. Two AI models looked at them separately and we show only what both saw. A feature not listed here may simply not be in the photos: ask the home.

Room prices

Ask the operator for prices

The operator's page for this home names its rooms but not their prices. Call and ask for the price list.

Every home must give you its room prices, including the daily payment for each room.

We last looked on 8 Nov 2026.

Call 03 9633 9200 Operator's website

About how much a day

Estimate

Before the room price

$68.93 to $200.53

a day, plus the room · about $2,097 to $6,099 a month

Work it out for her
  1. Basic daily fee Set by government $68.93 Everyone pays it. Set by the government for every home.
  2. Room, as a daily payment (DAP) Ask the home ? Ask the home for its room prices. Some people with low means pay a smaller, government-set amount.
  3. Hotelling supplement Depends on means $0.00 to $22.15 Depends on income and assets: nothing for some, up to the most shown.
  4. Non-clinical care contribution Depends on means $0.00 to $109.45 Depends on income and assets. Stops after $140,653 in total or four years.
  5. Optional extras (higher everyday living fee) Only if agreed Not stated The operator's page does not mention one. Ask whether the home charges it. Your rights

An estimate, not a quote. Government fees are from the Schedule of fees and charges for residential care from 20 September 2026 (in force from 20 Sep 2026), health.gov.au. Means-tested fees are set by Services Australia after it assesses income and assets.

What it costs each month

Once you have a room price from the home, the calculator turns it into a monthly figure with every part shown.

Open the calculator

Questions to ask on your visit

Emerald Hill Residence, 203 Napier Street, South Melbourne VIC 3205

The 15 questions families ask most before choosing a home. We have filled in 3 from what we hold; the rest only the home can answer.

Daily life

  1. What does a typical day look like here? Can we see this month's activity calendar, and do most residents join in?

    What we found News & views (daily), music melodies (weekly), father’s day concert (once in this calendar), father’s day livestream (once in this calendar), mass (weekly). The operator's activity calendar, 1 Sep 2026

  2. Can we see this week's menu and come for a meal? How are soft diets, diabetes and cultural or religious diets handled?

    Food is the most common daily complaint; a menu and a meal tell you more than a brochure. Recommended by CHOICE, choosing aged care

  3. Do any carers on the floor speak her language?

    People with dementia often return to their first language. Recommended by CHOICE, choosing aged care

Care and staff

  1. How many carers and registered nurses are on each shift, day, night and weekend? Is a registered nurse on site at all times?

    Staffing numbers are not published home by home. Recommended by CHOICE, choosing aged care

  2. How many staff are permanent, and how often are agency staff used? Will the same carers look after her?

    Families say continuity of carers matters more than the building. No public source has these figures. Recommended by CHOICE, choosing aged care

  3. Who is our main contact, and how quickly will you tell us after a fall, an illness or a change in her care?

    Agree this before she moves in. Recommended by Dementia Australia, 8 questions to ask

  4. Do you care for people with advanced dementia, including changed behaviour? Is there a secure area, and can we see it?

    Some homes cannot keep a resident whose dementia advances. Recommended by Dementia Australia, 8 questions to ask

  5. Does a GP visit regularly? Can she keep her own GP, and who covers nights and weekends?

    Doctors' visits vary widely between homes. Recommended by CHOICE, choosing aged care

Money

  1. What does the room we want cost, as a lump sum or a daily payment?

    Each room has one price you can pay either way. Recommended by OPAN, your rights checklist

  2. What will she pay each day in total, with the basic daily fee and the means-tested fees?

    The room price is only part of the bill. Recommended by OPAN, your rights checklist

  3. Do you charge a higher everyday living fee or for extras such as Wi-Fi, outings or hairdressing? What does it include, and can she say no?

    The higher everyday living fee is optional, can only be agreed after moving in, and can be cancelled. Recommended by OPAN, your rights checklist

Moving in

  1. Is a room free now? How long is the wait, and can she stay on your list if she takes a place elsewhere first?

    No public list shows vacancies as they change. Recommended by Dementia Australia, 8 questions to ask

Visiting

  1. What are the visiting hours? Can we come early or stay late, bring children or a pet, and what happens to visits during an outbreak?

    Visiting is how families keep in touch with daily care; rules changed sharply during COVID-19. Recommended by OPAN, your rights checklist

  2. How will we get there? Is there public transport nearby, and is visitor parking free?

    What we found Tram stop (Raglan St/Clarendon St #130a) 3 minutes' walk. About 24 minutes from Melbourne Town Hall by public transport on a weekday morning, 24 on a Sunday. Department of Transport and Planning Victoria timetable (GTFS), 10 Nov 2026

  3. Can we see your latest Quality and Safety Commission report, and how do you handle complaints?

    What we found Search the Commission's reports. My Aged Care shows its star rating. Aged Care Quality and Safety Commission

Send these with your enquiry

Tick the questions you want answered and add them to your enquiry. Our team reads every enquiry and replies by email. We do not contact the home for you, and your details are not passed to it.

Add these to my enquiry

Calling and visiting

Operator's page may be out of date, last updated October 2026 When we read its page for this home, its newest dated item is from October 2026. Check what follows with the home.

This home's own number

03 9633 9200
Book a tour online

Is there a room free? No public list shows vacancies as they change. Call 03 9633 9200 to ask, or book a visit and ask then.

What the operator's website says

Rooms and bathrooms

Not stated. Ask the home.

  • bedrooms: own ensuite
"There are generous bedrooms each with built-in desks and wardrobes and a private ensuite bathroom."

Dementia care

Not mentioned. Ask the home.

Optional extras (HELF)

Not mentioned on the website

If the home offers extras for a daily fee, they can only be agreed after moving in. How HELF works

From caspacare.org.au, read 8 Nov 2026. Quotes are the operator's own words. Websites can be out of date, so confirm anything that matters with the home.

Everyday life and visiting

A typical week

  • News & viewsDaily
  • Music MelodiesWeekly
  • Father’s Day ConcertOnce in this calendar
  • Father’s Day LivestreamOnce in this calendar
  • MassWeekly
  • Zumba GoldDaily
  • Trivia YouTubeWeekly
  • Coffee & ChatWeekly

The operator's activity calendar, dated 1 Sep 2026 · See it. Activity names and how often, as the home lists them.

Getting there by public transport

24 min from Melbourne Town Hall, weekday

24 min on a Sunday

Tram: Raglan St/Clarendon St #130a, 3 min walk

Tram stop (Raglan St/Clarendon St #130a) 3 minutes' walk. About 24 minutes from Melbourne Town Hall by public transport on a weekday morning, 24 on a Sunday.

Door to door, the median of 24 trips leaving 10:00 to 11:55, timetable of 10 Nov 2026. Timetable data: Department of Transport and Planning Victoria. Licence: CC BY 4.0 · Licence.

Nearby

  • Supermarket5 within 1 km8 min walk
  • Small grocery9 within 1 km5 min walk
  • Pharmacy5 within 1 km5 min walk
  • GP or clinic8 within 1 km2 min walk
  • Park or garden35 within 1 km2 min walk
  • Café52 within 1 km2 min walk
  • Hospitalnone recorded within 1 km1.9 km
  • Emergency department1.9 km

Nearest of each and how many within 1 km, as recorded in © OpenStreetMap contributors, ODbL, 8 Nov 2026. GP and clinic counts are what OpenStreetMap records, so there may be more. See them

Where it is

Map of Emerald Hill Residence and the places listed under Around the home.

Around the home

What a visit or an outing looks like from here. Walking times are at a gentle 4 km an hour, in a straight line, so allow a little more.

Health care

  • Alfred Hospital Hospital · Emergency department 1.9 km
  • Eye and Ear on the Park Hospital 3.1 km
  • St Vincents on the Park Hospital 3.2 km
  • GP or medical clinic 2 min walk
  • GP or medical clinic 2 min walk
  • Chemist Warehouse Pharmacy 5 min walk

Getting there

Getting out

  • Park or garden 2 min walk
  • Park or garden 3 min walk
  • Park Lane Cafe Café 2 min walk
  • Coles Supermarket · Coles 8 min walk
  • 7-Eleven Small grocery or convenience store 5 min walk
  • See Yup temple Place of worship · Buddhist 3 min walk
  • South Port Uniting Church Place of worship · Christian 6 min walk

Places: © OpenStreetMap contributors, ODbL, read 8 Nov 2026. Only what OpenStreetMap records: a place it does not record may still be there. GP and clinic names are not shown. Check opening hours and access before you go.

Care and quality

Star rating, care minutes and auditsWe are waiting on written permission from the Department of Health, Disability and Ageing and the Aged Care Quality and Safety Commission to show these here, so for now see them on the official sites.

Search the Commission site Star rating on My Aged Care

My Aged Care has no fixed address for each home's page: choose "Aged care homes" and search for Emerald Hill Residence (3205).

Who runs it

Type
Community organisation
Places at this home
146

CaSPA Care runs 1 other home in the government list. See them all

Homes nearby with prices

Families' experiences

No reviews yet. Reviews are read by a person before they appear here.

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Care, staff, food, communication with family. Please do not name residents or staff.
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Only to check the review is genuine. Never shown.

Ask about a place at Emerald Hill Residence

Tell us a little about who the place is for. Your enquiry is stored with AgedCareClear and our team is emailed that it arrived; it is not sent to the home. If we can help, we reply to the email you give. We will never sell your details. How we handle them.

Sources for this page

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